Refund policy

Return and Refund Policy

Last updated: 6/18/2025

We value our customers and strive to provide the best shopping experience possible. If you are not completely satisfied with your purchase, we're here to help.

Returns

1. Eligibility:

   • You have 7 days from the date of receipt to initiate a return.
   • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
   • Custom orders and personalized items are not eligible for returns unless they are defective or damaged.
     
     

2. Return Process:

   • To initiate a return, please contact our customer service team at [email address] with your order number and the reason for the return.
   • We will provide you with a return authorization and instructions on how to send your item back to us.
     
     

3. Shipping:

   • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
   • If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

1. Processing Refunds:

   • Once we receive your item, we will inspect it and notify you of the status of your refund.
   • If your return is approved, we will initiate a refund to your original method of payment.
   • Refunds typically take 3 business days to process and appear in your account.
     
     

2. Late or Missing Refunds:

   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company, it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and you still have not received your refund, please contact us. 

Exchanges

1. Exchanges:
   • We only replace items if they are defective or damaged. If you need to exchange it for the same item.

Non-returnable Items

1. Non-returnable Items:
   • Gift cards
   • Downloadable software products
     

Gifts

1. Gifts:
   • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
   • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Contact Us

If you have any questions on how to return your item to us, Please contact us